Exploring Dentists’ Perceptions and Capacity to Adopt Digital Records and Telediagnostics: A Step Towards AI and Teledentistry Integration in Dental Clinics
DOI:
https://doi.org/10.30953/thmt.v11.635Keywords:
Artificial intelligence, dentist, Pakistan, teledentistry, telediagnosisAbstract
Background: Artificial intelligence (AI), electronic dental records (EDRs) and telediagnostics promise improvements in diagnostic accuracy, workflow efficiency, and access to specialist care. In Pakistan, the transition from manual to digital dental practice is constrained by infrastructure, finance, and training gaps. This study explored dentists’ perceptions and capacity to adopt EDRs and telediagnostics in Multan, Pakistan.
Methods:
A qualitative exploratory design was used. Fifteen licensed dentists ( ≥1 year experience) from private, public and mixed settings in Multan were purposively sampled. Semi-structured interviews (26–32 minutes) were conducted in person or virtually, audio-recorded and transcribed verbatim. Data were analyzed using Braun & Clarke thematic analysis. Two researchers independently coded transcripts, with member-checking and peer debriefing supporting trustworthiness. Reporting follows COREQ.
Results: Most participants were aged 35–44 years (46.7%), with 53.3% male and 53.3% practicing as general dentists. Five themes emerged: (1) Professional background & digital engagement (extent of exposure; learning pathways); (2) Current practice & workflow (hybrid documentation; use of digital imaging/data sharing); (3) Barriers & enablers to adoption (financial/resource constraints; infrastructural/technical capacity; platform availability); (4) Perceptions & preparedness (anticipated benefits for remote diagnosis; concerns regarding data privacy, reliability; variable practical readiness); and (5) Recommendations for policy & governance (awareness vs. implementation gap; call for incentives, guidelines, and targeted training). Participants reported the pragmatic adoption of imaging and hybrid record-keeping but identified interconnected financial, technical, and governance barriers that limit broader uptake.
Conclusions: Dentists show early, yet uneven adoption of digital tools. To enable safe, equitable integration of telediagnostics and AI, policymakers and institutions should prioritize affordable interoperable EDRs, accredited modular training, technical support, and clear governance mechanisms.
Downloads
References
1. Mahesh Batra A, Reche A. A new era of dental care: harnessing artificial intelligence for better diagnosis and treatment. Cureus. 2023 Nov 23;15(11):e49319. doi:10.7759/cureus.49319.
2. Yadav P, Asdullah M, Gupta J, et al. Enhancing dental care through artificial intelligence: a comprehensive overview. Int J Oral Health Dent. 2025;9(4):247–50. doi:10.18231/j.ijohd.2023.047.
3. Al-Zubaidi SM, Shaikh GM, Malik A, et al. Exploring faculty preparedness for artificial intelligence-driven dental education: a multicentre study. Cureus. 2024;16(7):e64377. doi:10.7759/cureus.64377.
4. Surdu A, Foia CI, Luchian I, et al. Telemedicine and digital tools in dentistry: enhancing diagnosis and remote patient care. Medicina (Kaunas). 2025;61(5):826. doi:10.3390/medicina61050826.
5. Shah SMM. Harnessing electronic patient records for AI innovation: balancing data privacy and diagnostic advancement. J Khyber Coll Dent. 2024;14(4):1. doi:10.33279/jkcd.v14i4.843.
6. Fahim A, Saleem Z, Malik KA, et al. Exploring challenges and mitigation strategies towards practicing teledentistry. BMC Oral Health. 2022 Dec 30;22(1):658. doi:10.1186/s12903-022-02685-2.
7. Minervini G, Russo D, Herford AS, et al. Teledentistry in the management of patients with dental and temporomandibular disorders. Biomed Res Int. 2022;2022:7091153. doi:10.1155/2022/7091153.
8. Malpe M, Choudhari SG, Nagtode N, et al. Beyond the chair: exploring the boundaries of teledentistry. Cureus. 2024 Jun 13;16(6):e62286. doi:10.7759/cureus.62286.
9. Rehman AU. Navigating dentistry’s AI revolution: opportunities in Pakistan. J Khyber Coll Dent. 2024;14(1):1. doi:10.33279/jkcd.v14i01.716.
10. Pereira KA. Toward enhanced healthcare efficiency: the impact of digitizing medical records. Rev Sist. 2024;14(3):709–14. doi:10.56238/rcsv14n3-020.
11. Kaushik R, Rapaka R. A patient-centered perspectives and future directions in AI-powered teledentistry. Discoveries. 2024;12(4):e199. doi:10.15190/d.2024.18.
12. Kallio H, Pietilä A-M, Johnson M, et al. Systematic methodological review: developing a framework for a qualitative semi-structured interview guide. J Adv Nurs. 2016 Dec;72(12):2954–65. doi:10.1111/jan.13031.
13. Clarke V, Braun V. Thematic analysis. J Posit Psychol. 2017;12(3):297–98. doi:10.1080/17439760.2016.1262613.
14. Tong A, Sainsbury P, Craig J. Consolidated criteria for reporting qualitative research (COREQ): a 32-item checklist for interviews and focus groups. Int J Qual HealthCare. 2007 Dec;19(6):349–57. doi:10.1093/intqhc/mzm042.
15. Professional Dentists’ Perceptions and Capacity to Adopt Digital Records and Telediagnostics. https://coggle.it/diagram/Zl1ihenmC-IwWse2/t/dentists%E2%80%99-perceptions-and-capacity-and-telediagnostics.
16. Sujatha P, Kanitkar AA, Ranjeri S, et al. Assessment of knowledge and attitude regarding teledentistry among dental professionals: a cross-sectional study. Cureus. 2024 Mar 11;16(3):e55954. doi:10.7759/cureus.55954.
17. Dabbiru R, Pakk S, Chintada V, et al. Knowledge, awareness and attitude of pre-practitioners, interns, post-graduates and dental educators towards the digitalization of OPD in dental schools: a multi-centric questionnaire based study. Bull Stomatol Maxillofac Surg. 2025;21(2):146–55. doi:10.58240/1829006X-2025.2-146.
18. Lelyana N. Strategic analysis in the application of digital technology in dental practice. J Soc Interact Humanit. 2023;2(3):253–74. doi:10.55927/jsih.v2i3.6441.
19. Hui CY, Abdulla A, Ahmed Z, et al.; RESPIRE Group. Mapping national information and communication technology (ICT) infrastructure to the requirements of potential digital health interventions in low- and middle-income countries. J Glob Health. 2022 Dec 29;12:04094. doi:10.7189/jogh.12.04094.
20. El Tantawi M, Lam WYH, Giraudeau N, et al. Teledentistry from research to practice: a tale of nineteen countries. Front Oral Health. 2023 Jun 16;4:1188557. doi:10.3389/froh.2023.1188557.
21. Shuborna NS, Islam SS, Jahan SS, et al. Teledentistry: limitations and challenges. Update Dent Coll J. 2021;11(2):1–3. doi:10.3329/updcj.v11i2.56045.
22. DentaQuest Partnership for Oral Health Advancement. Fast-Track to Teledentistry: Removing barriers to care while maximizing overall health. DentaQuest Partnership for Oral Health Advancement; 2020. doi:10.35565/DQP.2020.2010.
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Ammar Ahmed Siddiqui; Hassan Jan; Malik Zain Ul Abideen, Wajahat Hussain, Yasser Riaz Malik, Junaid Amin, Aimen Batool, Nashwa Alzaki A. Bushara

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Authors retain copyright of their work, with first publication rights granted to Telehealth and Medicine Today (THMT).
THMT is published under a Creative Commons Attribution-NonCommercial 4.0 International License.











