Touch—High or Low—Is Sometimes More Important Than High Tech

Abstract

“Touch,” the ability to connect at a level relevant to those we try to serve, is as important (arguably more important) than deploying the high-level technology our best minds develop. I was treated to an example of this during my visit to Sony Labs several weeks ago to discuss how we might collaborate to accelerate implementation of telehealth technologies. We agreed that bringing the developed world’s healthcare systems into the 21^st Century is not an easy task. There are thousands of regulations, millions of healthcare workers whose jobs are at stake, and too many politicians unwilling to tell their voters that their healthcare systems are broken and financially broke.