AI Interpreting Across the Patient Journey: GLOBO’s Scalable Approach to Language Access and Equity

Abstract

As healthcare organizations strive to improve equity, efficiency, and patient outcomes, a critical gap remains in language access for the 68 million U.S. residents who speak a language other than English. In this featured article, GLOBO Language Solutions CEO Dipak Patel explores how generative artificial intelligence (AI) is re-envisioning the way healthcare providers communicate with patients with limited English proficiency (LEP)  by expanding interpreting coverage across the entire patient journey.

The article introduces GLOBO KAI™, the industry’s first healthcare-optimized AI interpreter, now available across 3,000 U.S. hospitals, health systems, and physician practices. By enhancing existing language services, KAI enables instant, on-demand support in more than 20 languages for common, non-clinical patient informational needs, helping to reduce wait times, improve engagement, and lessen the burden on staff.

Through recent pilot programs at several healthcare organizations, including Affinia Healthcare, a Community Health Center, KAI demonstrated measurable benefits in administrative and low-risk scenarios, streamlining workflows, and elevating patient satisfaction. Clinical leaders report increased efficiency and a hands-free, user-friendly experience that supports more effective communication and care delivery.

Beyond AI interpreting, GLOBO is also pioneering “Live Quality” AI monitoring to evaluate 100% of live interpreter sessions in real time—improving compliance, consistency, and interpreter performance at scale. These innovations help providers deliver on federal language access mandates while controlling costs and advancing health equity.

As the author contends, integrating AI into language services is not just a matter of innovation—it’s a fundamental step toward creating a more inclusive, efficient, and sustainable healthcare system. Patel urges providers to re-imagine language access not as a compliance obligation, but as a “superpower” that can transform the patient-provider experience and improve outcomes for all.

Read the full article to learn how AI is reshaping language access and what it means for the future of healthcare by clicking the article link under the blue Sponsored Content box. 

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